In this episode of Boss Talks, host Evan Happel sits down with Ryan Yetter from Rockwood Property Management to discuss his extensive 11-year journey in the property management industry. Ryan shares his unique experiences working in various aspects of community management, from maintenance to leasing, and delves into the importance of bridging the gap between maintenance and leasing teams. The conversation also features practical advice on managing work orders, budgeting, and the benefits of cross-training employees. Join us for an insightful discussion on career growth and practical management strategies in the property management industry.
00:00 Welcome to Boss Talks
00:16 Introducing Ryan Yetter
01:18 Ryan's Background in Property Management
01:52 Bridging the Gap Between Maintenance and Leasing
03:53 Parking Management Stories
04:45 Creative Parking Solutions
08:20 Music and Motivation
11:26 Caffeinated Beverage of Choice
14:05 Networking and Career Growth
16:53 Ryan's Journey into Property Management
24:00 Calling Out Invoices and Ensuring Quality
24:36 Training Community Managers on Billing
25:06 Efficiency in Cleaning and Maintenance
26:18 Experience in Commercial Cleaning
27:31 The Importance of Cross-Training
29:25 Bridging the Gap Between Maintenance and Leasing
32:00 Empowering Staff Through Knowledge
39:01 Developing a Strong Work Ethic
42:57 Using Technology for Better Management
48:08 The Value of Diverse Experiences
In episode 109 of Boss Talks, host Evan Happel welcomes guest Ryan Yetter from Rockwood Property Management based in Spokane, Washington. Ryan, who has been in the property management industry for 11 years, shares his unique journey and experiences that have given him a comprehensive view of various community management aspects, including maintenance, leasing, and community management.
During the episode, Ryan discusses the importance of bridging the gap between maintenance and leasing teams, sharing anecdotes and strategies for improved collaboration and efficiency in community management. He emphasizes the value of cross-training staff to handle minor maintenance tasks, which not only saves time and money but also empowers employees.
Ryan also highlights the importance of networking within the industry, sharing his own experiences with organizations such as WMFHA and various mentorship programs. He provides insights into his work ethic, driven by a passion for excellence and the responsibility of being a sole provider.
The episode concludes with discussions on innovative approaches to task management and Ryan’s personal motivators, offering valuable tips for anyone looking to excel in the multifamily housing industry.